This Help Desk Technician position will provide hands-on technical support related to computer systems, hardware, or software. This Help Desk Technician position require strong technical knowledge and effective on-site and remote communication to both understand problems and explain their solutions. This role will continuously work under the guidance of the IT Manager. This position is hybrid Onsite and Remote and candidates need to be local in or near Washington, DC.
Responsibilities:
– Monitor the company’s IT ticketing system.
– Provide tier 1 and 2 (First Call Resolution) support to employees both in-person and remotely.
– Escalate higher-level IT issues to IT Manager and assist with solutions as needed.
– Research potential software solutions as needed.
– Train end users as necessary on the proper use of IT software and equipment.
– Perform software and hardware installations and maintenance.
– Support new hires with equipment and software purchasing and set-up.
– Identify recurring issues and help create solutions.
– Review and maintain inventory of IT assets.
Qualifications:
– Bachelor’s degree preferred.
– Experience using a Helpdesk ticketing system.
– 1-2 years of general IT support experience.
– Strong Customer Services skills and attention to detail is a must.
– Strong knowledge of computer systems.
– Strong diagnostic and problem-solving skills.
– Experience troubleshooting Windows Operating Systems, Mac Operating Systems, and G Suite products.
– Excellent people skills (outgoing, approachable, motivated to help), including training end-users.
– Ability to work independently or as part of a team.
– Ability to conduct research into various computing issues as required.
– Keen attention to detail.
– Experience supporting a remote workforce.
– Ability to multi-task and adapt to changes quickly.
– Ability to collaborate across functional teams.
– Excellent written and verbal communication skills with the ability to communicate in technical and non-technical language.
– Must be able to read, write and speak fluent English.
Benefits include medical insurance, retirement plan, PTO, etc. Salary: 80K+ DOE. Keywords: Washington DC Jobs, Help Desk Technician, IT Support, Windows OS, Mac OS, G Suite Products, Computer Systems, Help Desk, Helpdesk, Support, Network, Networking, Washington DC Recruiters, Information Technology Jobs, IT Jobs, Washington DC Recruiting
We help companies that are looking to hire Help Desk Technicians for jobs in Washington DC and in other cities too. Please contact our IT recruiters and IT staffing companies today!Phone 630-428-0600 ext. 12 or email us at gina@ginastechjobs.com . Click here to submit your resume for this job and others.
|
...medical, prescription, dental, vision, 401(k), life insurance, disability, tuition assistance, sick and vacation time, as well as tire discounts. Vocational on-the-job training provided; no experience necessary Annual wage increases based on performance How you...
Job SummaryThe UPS Store South of Downtown Orlando #6193 is looking for a part-time Center Associate to provide exceptional customer... ...skills Ability to lift 30-50 pounds Available to work nights and weekends as neededEEOC StatementThe UPS Store is an Equal...
...Job Overview: Creative Chaos is seeking a talented 3D Designer/Animator to join our dynamic team. In this role, you will create stunning 3D models and animations that contribute to our gaming and multimedia projects. You will work closely with our artists and game designers...
...applied behavior analysis (ABA) preferred. Experience working in the behavioral health system is preferred. Must be willing to travel valley-wide (Travel is paid/reimbursable) Perks of the Role: This is an excellent opportunity for career development for...
...Ming-Fen Hos lab is looking for highly motivated and productive postdoctoral fellows for stem cell research projects within the Department of Psychiatry and Psychology at Mayo Clinic, Rochester, MN. This study is designed to identify novel therapeutics for...