Job Description

Introduction

We are seeking a dedicated and personable Administrative Assistant / Customer Service Representative to

join our team. In this dynamic role, you will provide essential administrative support while also delivering

exceptional customer service to our clients. If you are organized, detail-oriented, and passionate about

helping others, we would love to hear from you.

Job Responsibilities

As an Administrative Assistant / Customer Service Representative, your responsibilities will include:

• Answering and directing phone calls, emails, and inquiries from clients and colleagues.
• Providing accurate information and assistance to clients with a friendly and professional demeanor.
• Coordinating and scheduling appointments and meetings, ensuring all logistical details are arranged.
• Maintaining and organizing files, records, and correspondence
• Assisting in the preparation of reports, presentations, and correspondence as needed.
• Collaborating with team members to improve processes and enhance customer satisfaction.

Job Requirements

• High school diploma or equivalent; additional qualifications as an Administrative Assistant or Secretary will be a plus
• Proven experience as an Administrative Assistant, Customer Service Representative, or in a similar role
• Proficient in MS Office (Word, Excel, PowerPoint, Outlook) and office management software
• Excellent communication and interpersonal skills
• Strong organizational and time-management abilities
• Attention to detail and problem-solving skills
• Open to learning new things
• Customer service orientation and ability to handle customer inquiries and complaints professionally
• Familiarity with office equipment, like printers and fax machines
• Ability to work independently and as part of a team

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